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This entails the tsks Updating of client information in computer system Running and processing multiple documents utilizing Microsoft Word, Excel, and Access Inputting purchase orders Other various administrative tasks, Inputs information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system Assignments will be sent to you via e-mail or IM and you will report directly to your immediate supervisor.

Responsibilities

 – Investigate customer’s problems and find solutions.

– Communicate with customers via phone, email, or letter.

– Hire, train, and terminate customer service agents.

– Provide scripts to read from during phone calls.

– Handle major incidents that cannot be resolved by agents.

– Resolve complaints and order issues.

– Ask customers to provide feedback on agents and customer service experience.

– Keep abreast of new company products and services.

– Issue refunds to customers.

– Oversee product exchanges and returns.

– Analyze data and statistics.

– Compile and print reports on overall customer satisfaction.

– Isolate and identify areas of improvement.

– Work with management on customer service initiatives.

– Utilize social media to respond to customer complaints and praise.



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