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Junior Community Manager

EDELMAN – DIGITAL /FULL-TIME

 

As a Junior Community Manager, the candidate will uphold the brand tone and voice of various brands across social media channels. This position will work closely within the agency and with clients to publish and promote content based on best practices. The Junior Community Manager will work with the client to manage approved consumer responses, proactively flag opportunities to the team, and work with strategy and analytics to provide insights and recommendations based on what the community is saying. 

 

They must also have solid research, writing and editing skills. They should have an appreciation for how social media impacts the overall customer experience. They should be flexible and agile and should be able to work collaboratively with all implementation teams to ensure that the brand’s communication objectives and strategies are met.

 

The team is currently working in a hybrid model. We prefer that the candidate is based in a city with one of our US offices but are open to remote applicants as well.

Day-to-Day Responsibilities:

  • Responding to questions, comments, and concerns across Facebook, Twitter, Instagram, and other channels as needed  
  • Exemplify the brand voice and tone in all community interactions  
  • Maintain an accurate and current content calendar, ensuring all updates and changes are reflected in the master document 
  • Manage and organize content and assets  
  • Work with the paid agency to ensure all content published and promoted based on best practices and the content calendar  
  • Proactively flag opportunities for the brand and escalate issues as needed in a timely matter 
  • Assist with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry 
  • Provide reporting based on social listening, including sentiment analysis, community trends, and insights 
  • Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies 
  • Maintain and improve workflows and processes for community management and escalations
  • Qualifications:
  • At least 6 months of agency experience working in social media or copywriting
  • A bachelor’s degree from an accredited university
  • A solid understanding of social media platforms and a desire to keep current with the latest platform developments 
  • A solid grasp of the role that social and digital media plays in a client’s communication mix and the ability to educate others about it effectively
  • A solid understanding of online outreach and the ability to develop appropriate online engagement strategies
  • Proven ability to work effectively and somewhat autonomously
  • Excellent written and verbal communications skills

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

 

Click here to view a short video about life at Edelman.

Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law. 

 

Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.



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