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Overview of the Position:
Professional Linguistic Upper Studies (PLUS) runs summer English language study and travel programs for international high school students across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities.
The Counselor position is an hourly, part-time, and in-person position. Counselors are responsible for interacting with and engaging with students on campus and on excursions by conducting activities, participating in on-campus activities, assisting with group check-ins and check-outs, leading students on excursions, and conducting walking and bus tours of sights. Counselors work under the supervision of Activity Coordinators. This is a part-time position and is not eligible for on-campus housing. On campus meals for lunch and dinner may be covered during working hours.
This Position is Perfect for:
- Energetic and personable individuals who are genuinely excited about getting to know people from around the world
- Quick learners who are able to jump in and help wherever the program needs them
- People who are looking for a flexible part-time position that does not require on-campus housing
Time Commitment:
- The employment period can range from 1 to 8 weeks during the summer, depending on the needs of the campus and employee availability. The majority of counselors work for 4-6 weeks. In the application, there is space to indicate and explain your availability during the summer months.
- The schedule and hours per week vary depending on the needs of the campus and are flexible depending on employee availability. Night and weekend work is available.
- If approved, vacation time may be honored during the employment period for this position, but is unpaid. Peak hours can be expected when enrollment is highest, usually the last two weeks of July.
Travel:
- Regional travel may be required. Travel from the campus to excursion destinations will be provided and covered by PLUS.
Compensation:
Pay scale is determined by campus location and program size. The pay scale for this position is: $11.00-$16.00 per hour.
Specific Duties and Responsibilities:
The following is expected of Counselors:
Standard Expectations
- Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
- Be familiar with, adhere to, and enforce PLUS policies and procedures, including maintaining Covid-19 protocols
- Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
- Be familiar with campus-specific information, including everything in the PLUS Guide
- Maintain frequent communication with PLUS staff
- Assist with emergency situations, as needed
- Complete all PLUS assessments received during employment period
- Assist in duties other than the aforementioned and the following, as assigned and as they arise
Off-Campus Activities (Excursions)
- Lead groups of students and their group leaders on off-campus excursions, while providing them with information about tourist sights according to the PLUS Guide
- Conduct activities and/or play games on each bus ride to and from tourist sights, interacting with participants as much as possible and getting them excited about what they’re seeing
- Conduct activities with students during their “free time” on excursions to help them fully engage with tourist sights
- Conduct walking and bus tours of sights for participants according to the PLUS Guide; be familiar enough with the PLUS Guide to present the information and tours in a high-quality manner
- Assist the management team in ensuring that excursions run smoothly
- Coordinate and lead trips, as instructed
- Supervise students on the buses and at the tourist sights
- Coordinate with bus drivers to ensure smooth and timely drop-offs and pick-ups
- Play games and entertain students while awaiting buses, especially if there is an unforeseen delay
Airport Pick-Up Responsibilities
- Greet students and their group leaders at the airport
- Provide a “welcome speech” upon picking them up
- Assist group leaders in filling out rooming lists
- Coordinate with bus drivers to ensure groups are transported safely back to campus
- Lead participants to buses
On-Campus Activities
- Supervise and participate in on-campus activities
- Coordinate and lead on-campus activities, as requested
- Encourage student participation in on-campus events
- Assist in the group check-ins and check-outs, as instructed
- Conduct campus tours for participants, as instructed
Customer Service and Participant Interaction
- Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
- Liaise with group leaders and students, understanding and addressing their expectations and concerns
- Engage with students as much as possible to help them improve their conversational English skills
- Encourage student participation and involvement in the PLUS program
- Eat and converse with PLUS participants during meal times
Student Supervision
- Supervise students in the residence halls and dining hall
- Supervise students during excursions and on-campus events, as instructed
Office & Miscellaneous
- Attend staff meetings
- Assist in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
- Assist in administrative tasks, including assisting managers on both Activity and Academic teams to ensure all PLUS program needs are met
- Assist in preparing the campus for students’ arrival
- Assist in participant check-in and check-out processes and changeover periods
- Assist the management team as necessary and as requested
- Assist in the distribution of boxed meals
- Walk students to and from classroom buildings, as instructed
Qualifications and Desired Skills:
- Authorization to work in the U.S. required
- Must be 18 years or older
- High school diploma required
- Previous summer camp experience or work with minors preferred
- Previous international experience preferred
- Previous customer service experience strongly preferred
- Experience with at least one coordinator responsibility strongly preferred
- Athletic, musical, theatrical, and/or artistic talent and enthusiasm strongly preferred
- Public speaking/MC experience preferred
The successful candidates will be able to work individually and as a member of a team and have strong interpersonal and verbal communication skills. They will also have a strong work ethic, customer service and problem-solving skills, and be professional, personable, energetic, outgoing, positive, adaptable, self-motivated, proactive, creative, and able to work well under pressure.
Physical Demands:
- Do the essential functions of this job require lifting? Yes, 25 lbs.
- Do the essential functions of this job require standing? Yes
- Do the essential functions of this job require walking up stairs? Yes
- Do the essential functions of this job require stretching? Yes
- Do the essential functions of this job require bending? Yes
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