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ABOUT THE POSITION 

Libraries Without Borders (LWB US) is looking for hardworking, resourceful, enthusiastic, and self-motivated individuals to join our team as Research and Design Interns. If you’re interested in using user research, data, and human-centered design to promote digital equity and community empowerment, we welcome you to apply. 

Research and Design interns will support the Director of Education/Deputy Director and other relevant staff with research and analysis, performance and program evaluation, impact assessment, and tool creation. In this capacity, they will play a critical role in strengthening and improving LWB US’s existing programs, as well as support the development of new projects that advance the organization’s mission. 

A willingness to learn and ingenuity are far more important than prior experience in the field. Our ideal candidate would work full time or commit to 40 hours/week for 15 weeks to ensure you gain a practical understanding of the organization and develop the skills needed to carry out this work beyond your internship. 

We encourage liberal arts and candidates from non-technical backgrounds to apply if you have a willingness to learn about user experience, service design, and tech-for-good principles.

PREFERRED QUALIFICATIONS 

  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
  • Prior experience with User Experience, Human-Computer Interaction, applied research setting, and/or research and development
  • Familiarity with usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks

KEY RESPONSIBILITIES

  • Design and conduct user research and communicate findings internally to improve programs and streamline processes 
  • Draft, edit, synthesize, fact check, and curate content for the Wash and Learn Community (WALI) toolkit, which will serve as a guide for those interested in replicating the WALI model pioneered by Libraries Without Borders 
  • Assist with the information architecture used to organize the content of the toolkit as well as inform the selection of a digital platform to house the toolkit upon publication
  • Promote tools and training materials to external audiences through written reports, webinars, virtual conferences, working groups, and other communities of practice
To apply, send a resume and brief cover letter to Kat Trujillo (kat@librarieswithoutborders.us) and Esther Lui (elui@librarieswithoutborders.us)



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