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ABOUT THE POSITION
Research and Design interns will support the Director of Education/Deputy Director and other relevant staff with research and analysis, performance and program evaluation, impact assessment, and tool creation. In this capacity, they will play a critical role in strengthening and improving LWB US’s existing programs, as well as support the development of new projects that advance the organization’s mission.
A willingness to learn and ingenuity are far more important than prior experience in the field. Our ideal candidate would work full time or commit to 40 hours/week for 15 weeks to ensure you gain a practical understanding of the organization and develop the skills needed to carry out this work beyond your internship.
We encourage liberal arts and candidates from non-technical backgrounds to apply if you have a willingness to learn about user experience, service design, and tech-for-good principles.
PREFERRED QUALIFICATIONS
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
- Prior experience with User Experience, Human-Computer Interaction, applied research setting, and/or research and development
- Familiarity with usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks
KEY RESPONSIBILITIES
- Design and conduct user research and communicate findings internally to improve programs and streamline processes
- Draft, edit, synthesize, fact check, and curate content for the Wash and Learn Community (WALI) toolkit, which will serve as a guide for those interested in replicating the WALI model pioneered by Libraries Without Borders
- Assist with the information architecture used to organize the content of the toolkit as well as inform the selection of a digital platform to house the toolkit upon publication
- Promote tools and training materials to external audiences through written reports, webinars, virtual conferences, working groups, and other communities of practice
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