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Summary: Efficiently and effectively answers customer inquiries regarding Turtle Beach products via Email, Phone, and Live Chat.

Duties and Responsibilities:

·        Responds to customers’ phone, email & online chat inquiries in an efficient and timely manner.

·        Uses general office equipment including Salesforce helpdesk software and MS Office.

·        Uses the telephone and speaks in a clear, courteous manner.

·        Communicates with team and management regarding product issues and solutions to problems.

·        Uses technical background and software/hardware troubleshooting skills.

·        Uses company products to gain an understanding of their use and how to troubleshoot.

·        Tests and reports on company hardware/software.

·        Prioritizes and organizes responses to maximize efficiency in responding to customers.

·        Performs other duties as assigned.

·        Is flexible to work with company needs and priorities.

           

Education/Experience/Skills/Hobbies:

  • Entry-level will train.
  • Some prior work experience preferred
  • College Degree preferred.
  • Avid gamer preferred: (Xbox One, PS4, Xbox Series X|S, PS5, Switch, PC, Mac).
  • Ability to troubleshoot software & hardware; technical background or aptitude.
  • Prior experience handling a high volume of emails is strongly preferred.
  • 50 WPM minimum typing.
  • Good English language writing skills with attention to detail. 



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