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Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

  • Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient’s responsibility for payments
  • Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
  • Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
  • Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
  • Educates patients about the patient portal and encourages patient participation.
  • Distributes informational and specialty-specific educational brochures.
  • Identifies areas of improvement for the front desk and office flow.
  • Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
  • Monitors schedules for wait lists, re-schedules and cancellations. Recommends improvements to workflows to ensure maximum schedule utilization.
  • Manages patient chart process to ensure that information is inputted and scanned properly.
  • Posts payment information within the practice management system.
  • Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
  • Answers phones, responds to inquiries and triages calls to appropriate personnel.
  • Receives, sorts and distributes mail.
  • May coordinate and schedule laboratory and diagnostic tests.
  • May maintain physicians’ clinical calendars.
  • May assist with scheduling of meetings and preparation of agendas.
  • May phone in prescription requests to the pharmacy.
  • May welcome patients as they arrive and performs check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
  • May arrive patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
  • May perform check-out responsibilities: collects patient co-pays, answers any questions and schedules follow-up care.
  • May assist in maintaining waiting areas in a neat and tidy condition.
  • Initiates and prepares written correspondence as needed and based on functional needs.

Knowledge, Skills and Abilities

  • Click Enter to show the proficiency description of Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
  • Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
  • Click Enter to show the proficiency description of Knowledge of CPT, ICD-9, and ICD-10 coding.
  • Knowledge of CPT, ICD-9, and ICD-10 coding.
  • Click Enter to show the proficiency description of Working knowledge of third party payor reimbursement – Medicare, Medicaid, Managed Care and commercial insurance.
  • Working knowledge of third party payor reimbursement – Medicare, Medicaid, Managed Care and commercial insurance.

CERTIFICATION section. 6 of 8.

Section Title: Licenses and Certifications

Licenses and Certifications

LONGDESCRIPTION section. 7 of 8.

Section Title: Working Conditions/Physical Demands

Working Conditions/Physical Demands

Standard office work

COMPETENCY section. 8 of 8.

Section Title: Competencies

Competencies

  • Approaches our job knowing that there are internal and external customers whose expectations we strive to exceed.
  • Possesses the ability to facilitate the flow of information through effective written and oral communication.
  • Maintains a flexible and forward thinking approach to the way work is done.
  • Possesses excellent work-related skills and the ability to apply them, while continually seeking ways to improve.
  • Understands the need to be responsible for our own outcomes, and takes pride in delivering the best possible work product.
  • Demonstrates integrity and ethics at all times.
  • Appreciates and understands the connection between individual goals, departmental goals and the organizational mission.
  • Maintains a team-oriented approach, and possesses the ability to cultivate positive and collegial workplace relationships.



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