Business Relationship Manager  | Miami-Dade County’s  Department

With an eye for innovation, strategic vision and multidisciplinary experience, Ana has helped advance digital communications and customer service in Miami-Dade County. By fusing the disciplines of web and interactive design, marketing and brand development, information architecture, digital innovation and relationship management, she has the vision for what a 21st century government needs to engage constituents.

With over 20 years in the field, Ana bridges gaps between creative teams, business users, and IT leadership in order to provide innovative customer-centric solutions. Her experience includes directing the functions and programs related to the County’s service and information channels (miamidade.gov, 311 Answer Center, and Miami-Dade Television) as well as creative branding and digital strategy for customers. Ana has cultivated long-standing relationships with public and private partners to enhance the customer experience tackling a municipal-wide open data platform, a countywide social media program and the upgrade of the County’s Customer Relationship Management and Web Content Management systems for miamidade.gov and the 311 Answer Center. Most recently, Ana is working with the County IT Organization to help establish a Business Relationship Management function and the Strategic IT Roadmap.

Taking on a new role in the IT Leadership Council, Ana will ensure that customer business needs align with IT solutions, and that IT investments are made based on sound business decisions. She is also a long-standing member of Gartner and Forrester Research to keep up with the latest industry trends. She is passionate about philanthropic causes providing outreach support for Pediatric Cancer, Habitat for Humanity, and other community engagement opportunities.

Ana has a Master’s of Science Degree in Interactive Media and New Communication Technologies, and holds two bachelors’ in Political Science and Communications from Florida State University.